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Abinaya Sampath

UX Designer

Abinaya Sampath

UX Designer

my work

Rentacenter

Enhance the user experience across Rent-A-Center’s digital platforms by improving accessibility, usability, and overall customer satisfaction, while driving business goals such as increased engagement, conversions, and loyalty.

MARS - Customer Order Portal

The Mars Customer Order Portal UX Redesign project aimed to enhance the user experience of Mars Inc.'s customer order management system. The goal was to streamline order processes, improve navigation, and increase user satisfaction for customers ordering Mars products.The Mars Customer Order Portal UX Redesign resulted in a more user-friendly and efficient order management system, leading to improved user satisfaction, reduced order errors, and increased productivity for Mars' customers and internal teams.

Plant Me

Chargeback

"Plant Me" is a user experience (UX) portfolio project focused on creating an intuitive and efficient mobile app for plant management. The app allows users to easily track and care for their plants by providing features such as plant identification, watering schedules, reminders, and tips for plant care. Through a user-centered design approach, the app aims to enhance the user's gardening experience by providing a seamless and enjoyable way to nurture their plants and improve their green thumb skills.

Chargeback

ONC Redesign

Chargeback

The Chargeback Redesign Portal is a comprehensive overhaul of the existing chargeback management system. It focuses on enhancing user experience, streamlining workflows, and improving efficiency for merchants handling chargeback disputes. Through intuitive navigation, personalized dashboards, and actionable insights, the redesigned portal empowers users to manage disputes effectively, track progress, and make informed decisions, ultimately leading to a more seamless and productive dispute resolution process.

ONC Redesign

"Our National Conversation" is a UX case study showcasing the redesign of a platform aimed at fostering meaningful discussions and engagement on national issues. The project focused on improving user experience by implementing intuitive navigation, interactive features, and accessible content presentation. Through user-centered design principles and usability testing, the redesigned page enhances user engagement, encourages constructive dialogue, and promotes informed participation in important national conversations.

Humana

ONC Redesign

Humana ID Card Management - Redesign portal aimed to reduce the time taken to generate ID cards and improve efficiency.The Humana ID Card Management Portal Redesign resulted in a more user-friendly and accessible platform, leading to improved member satisfaction, reduced support inquiries, and increased efficiency for Humana's administrators managing ID card issuance processes.

User Journeys

A user journey is a narrative that describes the steps a user takes to accomplish a specific task or goal while interacting with a product or service. It typically includes the user's motivations, actions, thoughts, and emotions at each stage of the journey.

Abinaya Sampath

Abinaya Sampath

Skills

my work

Rentacenter

MARS - Customer Order Portal

Plant Me

Chargeback

Chargeback

ONC Redesign

Chargeback

ONC Redesign

ONC Redesign

ONC Redesign

Humana

ONC Redesign

ONC Redesign

User Journeys

User Journeys

User Journeys

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